Refund and Order Policy of Havealot Beauty Store

Havealot Beauty Store is committed to delivering exceptional products to our esteemed clientele. We recognize that on rare occasions, a product may not meet your expectations, necessitating a return. Below is our comprehensive refund policy for such instances.

Order Placement and Finalization

Upon the completion of an order through the Havealot Beauty Store e-commerce platform, the order is deemed irrevocable. Havealot Beauty Store will not accept requests for amendments post submission, ensuring efficiency and precision in order processing.

Payment and Product Modifications

Post-order modifications, including payment method alterations or product exchanges, are not permitted. Clients desiring alternative products are encouraged to initiate a new order. In the event of inventory discrepancies, our Customer Service Team will proactively engage with the customer to communicate any delays or suggest alternative products tailored to the customer’s original choice and needs. Should our substitute not meet the customer’s satisfaction, a refund can be issued without additional charges.

Refund Conditions

Customers who opt to return their order will be subject to a 5% deduction from the refund amount, representing processing and restocking fees. Refunds will be credited through the original payment channel.

Shipping Deductions for Refunds

For orders that have been dispatched and where shipping fees were incurred by Havealot Beauty Store, any refunds will have the shipping costs deducted to offset the expenses borne by the company.

Refund Processing Time

Refunds are processed within an estimated 7-14 business days, subject to the payment method utilized. The precise processing period may vary.

Customer Obligations

Customers bear the responsibility for verifying the accuracy of all order details, including payment method and product selection, prior to finalizing the order. Havealot Beauty Store is not liable for customer errors during the order process. Should an error occur, it is imperative that customers contact our customer service team immediately for support.

Communication

Our customer service team is readily available to address any inquiries, issues, or feedback related to orders or our refund policy. We prioritize our customers’ satisfaction and aim to resolve any concerns expeditiously and with utmost professionalism.

Website Pricing and Availability

Prices and product availability are subject to change without prior notice. Havealot Beauty Store reserves the right to rectify any errors, inaccuracies, or omissions and to revoke any offer post-order submission, even after order confirmation and payment processing. In the event of an order cancellation under such circumstances, Havealot Beauty Store will issue a credit to the customer’s payment method in the charged amount. The timing of the credit will align with individual bank policies.

Acknowledgment of Terms

By placing an order, customers acknowledge and consent to the stipulated terms in this Order and Refund Policy. Havealot Beauty Store reserves the right to amend the policy, with updates to be published on our official website.

Return Procedure

Customers may return products within 14 days from the purchase date at their own expense if dissatisfaction occurs.

Product Condition for Returns

Eligibility for returns requires items to be unused, unopened, and in the original condition received, including original packaging.

Proof of Purchase

All returns or refunds necessitate a receipt or proof of purchase.

Non-Returnable Items

Items that have been opened or used, particularly makeup, skincare, and hair care products, are non-returnable for health and safety reasons.

Damaged, Defective or Incorrect Products

For defective, damaged or incorrect products, contact us promptly at support@havealot.co.za or 069 507-6822.

Please report any issues with your product within 7 days of receipt. Include a detailed description and photographic evidence of the defect, damage or incorrect product. Items should be returned in their original packaging. Havealot Beauty Store will cover all shipping costs for the return of defective, damage or incorrect items. A refund or exchange will only be processed upon receipt and verification of the returned item. If a customer declines to return the product, we regret that we cannot proceed with a refund or exchange until the item is received back in our possession. Upon receiving and inspecting the returned item, we will proceed with the refund or exchange. If the item is confirmed to be defective or incorrect, you will have the choice of a full refund to your original payment method or an exchange for the correct item. Please allow up to 14 working days for your refund or exchange to be processed. Your satisfaction is our priority, and we are committed to resolving any issues promptly and effectively.

Refund Issuance

Upon receipt and inspection of the returned item, customers will be notified of refund approval or rejection. Approved refunds will be processed to the original payment method as per the card issuer’s policy timelines.

Shipping Costs

Return shipping costs are non-refundable, except in instances of defective products or company error.

Sale Items

Sale items are ineligible for refunds but may be considered for exchange.

Exchanges

Exchanges are limited to defective or damaged items for identical product replacement.

Advisory

We urge customers to review their orders thoroughly before purchase. For questions or assistance with our refund policy, please contact our customer service.

Policy Modifications

This policy is subject to alterations without advance notice. For the latest information, refer to our website’s refund policy section.

Product Sensitivities

Havealot Beauty Store is not liable for individual reactions to ingredients. Those with ingredient sensitivities should avoid use or perform an allergy patch test prior. If irritation ensues, discontinue product use immediately.

We appreciate your patronage at Havealot Beauty Store and are eager to fulfill your beauty and wellness requirements.

Detailed Customer Service Information

At Havealot Beauty Store, we are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:

Email Support For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:

General Inquiries: info@havealot.co.za
Order Support and Returns: support@havealot.co.za
Social Media Assistance: socialsupport@havealot.co.za
Shipping and Delivery Information: shipping@havealot.co.za
We endeavor to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.

Telephone Support For immediate assistance, please contact our dedicated customer service team at the following numbers:

Cell Phone: 069 507 6822
Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.

WhatsApp Support For real-time messaging support, connect with us on WhatsApp:

WhatsApp Number: 069 507 6822
This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.

When reaching out through WhatsApp or any of our communication channels, for a faster service experience, please be ready with your order information and any relevant details about your query or concern.

Operating Hours Our customer service is operational during the following hours:

Monday to Friday: 08:00am – 17:00pm
Saturday: 08:00am – 13:00pm
Most Public Holidays: 08:00am – 13:00pm
Sundays: Closed
Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction with our services.

We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained and prepared to offer the highest standard of customer service to enhance your shopping experience with Havealot Beauty Store.

Feedback Your feedback is invaluable to us. Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.

Thank you for choosing Havealot Beauty Store. We are committed to ensuring that your experience with us is as rewarding as our products.