Acceptance of Terms The use of Havealot Beauty Store’s website, content, products, and services (together referred to as the “Services”) is governed by the following Terms of Service (“Terms”).  Access to and use of the Services is conditional upon your acceptance of these Terms without modification, along with all other operating rules, policies (including the Havealot Beauty Store Privacy Policy), and procedures that may be published from time to time on this Site by Havealot Beauty Store.

Eligibility and Compliance The Services are available only to entities and persons who are capable of forming legally binding contracts under applicable law. By using the Services, you represent that you are eligible and are complying with these Terms and all applicable local, state, national, and international laws, rules, and regulations.

Account Security Upon creating an account, you agree to take full responsibility for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to immediately notify Havealot Beauty Store of any unauthorized use of your account or any other breach of security.

Intellectual Property Rights All content and materials available through the Services, including but not limited to text, graphics, logos, button icons, images, audio clips, and software (the “Content”) are the property of Havealot Beauty Store or its content suppliers and are protected by intellectual property rights. You agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any Content without obtaining the prior written consent of Havealot Beauty Store.

Product and Service Descriptions Havealot Beauty Store endeavors to be as accurate as possible when describing our products and services. However, Havealot Beauty Store does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Havealot Beauty Store itself is not as described, your sole remedy is to return it in accordance with our Returns Policy.

Pricing and Availability All prices are listed in the designated currency and are inclusive of tax. Prices and product availability are subject to change without notice. We reserve the right to correct any errors or inaccuracies at any time, including after an order has been submitted.

Pricing Errors In the event of a pricing error, we reserve the right to cancel any orders resulting from such pricing errors.

Order Acceptance and Cancellation An email confirmation of your order does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason.

Limitation of Liability Havealot Beauty Store’s liability for any pricing error is limited to the refund of the purchase price. Your purchase from Havealot Beauty Store signifies your agreement to this limitation of liability.

Refund Processing For any refunds due to pricing errors or any other reason, allow up to 10 working days for the transaction to be processed.

Modifications to the Terms We reserve the right to modify these Terms at any time. Your continued use of the Services after any such changes indicates your acceptance of the new Terms.

Termination Havealot Beauty Store may terminate your access to the Services without notice, which may result in the forfeiture and destruction of all information associated with your account.

Governing Law These Terms shall be governed and construed by the laws of the jurisdiction in which Havealot Beauty Store operates, without regard to its conflict of law provisions.

Contact Information For any questions regarding these Terms, please contact Havealot Beauty Store at the provided contact details.

Acknowledgment By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Detailed Customer Service Information

At Havealot Beauty Store, we are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:

Email Support For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:

General Inquiries: sales@havealot.co.za
Order Support and Returns: support@havealot.co.za
Shipping and Delivery Information: shipping@havealot.co.za
We endeavor to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.

Telephone Support For immediate assistance, please contact our dedicated customer service team at the following numbers:
Cell Phone: 069 507 6822

Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.

WhatsApp Support For real-time messaging support, connect with us on WhatsApp:
WhatsApp Number: 069 507 6822

This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.

When reaching out through WhatsApp or any of our communication channels, for a faster service experience, please be ready with your order information and any relevant details about your query or concern.

Operating Hours Our customer service is operational during the following hours:
Monday to Friday: 08:00am – 17:00pm Saturday: 08:00am – 13:00pm Most Public Holidays: 08:00am – 13:00pm Sundays: Closed
Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction with our services.

We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained and prepared to offer the highest standard of customer service to enhance your shopping experience with Havealot Beauty Store.

Feedback Your feedback is invaluable to us. Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.

Thank you for choosing Havealot Beauty Store. We are committed to ensuring that your experience with us is as rewarding as our products.